Return Policy
Thank you for choosing Roviden.com. We strive to ensure your satisfaction with every purchase. If you are unsatisfied with your purchase, we’re here to help. Please review our return policy below:
– You may return an item within 30 days of receiving it.
– To be eligible for a return, your item must be unused, in the same condition you received it.
– Items that are not eligible for return will be listed with a label “No Returns.”
– To initiate a return, please contact our customer service team at myrovidenstore@gmail.com or 4435705249.
– Please include your order number and reason for return in your request.
– Once your return is approved, you will receive further instructions on how to proceed.
– Customers are responsible for return shipping costs unless otherwise specified.
– We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
– Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (i.e., if not in original condition). You are encouraged to photograph the item before mailing it as proof of the condition.
– If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within seven (7) business days.
– If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange an exchange.
– Exchanges are subject to product availability and the listing price of the item you want to exchange it with.
– If you receive a damaged or defective item, please contact our customer service team immediately to report the issue.
– We may require photo evidence of the damage or defect to process your return or exchange.
– A restocking fee may be applied to returns that do not meet the eligibility criteria outlined in this policy.
– Items marked as “final sale” are not eligible for return or exchange unless they arrive damaged or defective.
– International returns are subject to the same eligibility criteria and procedures outlined in this policy.
– Customers are responsible for any additional customs fees, duties, or taxes associated with international returns.
– If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at myrovidenstore@gmail.com or 4435705249.
Please note: This return policy is subject to change without prior notice. We reserve the right to refuse returns or exchanges that do not comply with this policy.
Contact us at myrovidenstore@gmail.com or call 4435705249 for questions related to refunds and returns.
